<h1 id="ten-things-to-avoid-being-blindsided-by-in-your-pursuit-of-customer-success">Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success<a aria-hidden="true" class="anchor-heading icon-link" href="#ten-things-to-avoid-being-blindsided-by-in-your-pursuit-of-customer-success"></a></h1>
<h2 id="summary">Summary<a aria-hidden="true" class="anchor-heading icon-link" href="#summary"></a></h2>
<ul>
<li>source: <a href="https://overcast.fm/+OOu_neiOc">SaaStr 529: Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success Nick Mehta, CEO</a>
</li>
</ul>
<h2 id="notes">Notes<a aria-hidden="true" class="anchor-heading icon-link" href="#notes"></a></h2>
<ul>
<li>
<p>for customer success, have a process when your former champion leaves</p>
<ul>
<li>you need to make sure that you are ready to pitch for new person
someone leaves and pitch to newcomer</li>
<li>make sure to get multiple sponsors, not just one person</li>
</ul>
</li>
<li>
<p>for saas today, you need to create value constantly</p>
</li>
<li>
<p>measure time to value <a class="color-tag" style="--tag-color: #7ebd01;" href="/notes/otrZWMgjXbx5ew2vauJgv">#star</a> <a class="color-tag" style="--tag-color: #7bfdc7;" href="/notes/gbwbbcsnnoantzzg56txi37">#area.business.growth</a></p>
</li>
</ul>
<h2 id="lookup">Lookup<a aria-hidden="true" class="anchor-heading icon-link" href="#lookup"></a></h2>
<ul>
<li><a href="/notes/xnFY3SFevU3PMQ81HjB9Q">The Knowledge Project</a></li>
</ul>
<hr>
<h2 id="tags">Tags<a aria-hidden="true" class="anchor-heading icon-link" href="#tags"></a></h2>
<ol>
<li><a class="color-tag" style="--tag-color: #96ae8d;" href="/notes/vpuu0c7jm6uumuwinq7gnwg">area.business.enterprise</a></li>
<li><a class="color-tag" style="--tag-color: #699d4c;" href="/notes/y7tetuwdemuzfit2234vnn8">area.business.sales</a></li>
<li><a class="color-tag" style="--tag-color: #7bfdc7;" href="/notes/gbwbbcsnnoantzzg56txi37">area.business.growth</a></li>
</ol>

Ten Things to Avoid Being Blindsided By In Your Pursuit Of Customer Success

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## Welcome to my [Digital Garden](https://joelhooks.com/digital-garden) 🌱

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